Terms & Conditions

By purchasing, subscribing to, activating, accessing, or using any Provider services, products, subscriptions, programs, software, dashboards, widgets, hosted features, automations, AI tools, deliverables, managed services, or related support offerings (collectively, the “Services”), Client agrees to be bound by this Agreement. Client represents that Client is at least eighteen (18) years old and has full authority to bind Client and any entity on whose behalf Client is purchasing or using the Services, and that Client's use of the Services will at all times comply with this Agreement and with all applicable laws. Client further agrees that any person acting in connection with Client's use of the Services — including Client's employees, contractors, customers, end users, affiliates, or any other party for whom Client provides, resells, or enables access to the Services — shall be bound by this Agreement to the same extent as Client, and Client is solely responsible for any act or omission of any such person.

Provider may change the content, scope, features, delivery methods, subscriptions, pricing, support channels, and mix of Services at any time, and may revise these Terms at any time by posting an updated version on a Provider website, checkout page, member portal, or dashboard, or by sending notice to the email address associated with Client's account. Continued use of the Services after an update constitutes acceptance of the updated Terms. If Client does not accept an update, Client must stop using the Services and cancel in accordance with the cancellation provisions below.

The Services may include, without limitation, search visibility services (including GEO, SEO, and “near me” optimization), paid advertising (including PPC and Google Local Service Ads), business listings and directory management, AI-enabled tools (including chatbots and voice agents), website-related services (including accessibility solutions), automation systems, reporting dashboards, integrations, and any other marketing, software, or technology-enabled services Provider offers from time to time. The specific Services included in Client's plan are those selected at checkout, on the applicable order or pricing page, or as otherwise agreed in writing.

Subject to Client's compliance with these Terms, Provider grants Client a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services and the related content, software, widgets, scripts, dashboards, documentation, reports, templates, automations, workflows, and other materials Provider makes available (the “Materials”) solely in connection with Client's use of the Services. Except as expressly permitted in this Agreement, Client may not modify, reproduce, distribute, publicly display, reverse engineer, decompile, create derivative works from, sublicense, lease, share access to, or otherwise exploit the Services or Materials. All timelines and delivery estimates are contingent on Client responsiveness, access provision, third-party approvals, platform conditions, and other external factors.

Unless Client provides prior written notice to opt out, Provider may identify Client as a customer and use Client's name, logo, and general business identity in marketing materials, case studies, and promotional content.

Provider may approve, reject, suspend, or revoke any account or access request in its sole discretion. Usernames, passwords, API keys, tokens, and other credentials issued in connection with the Services are for Client's internal use only, are non-transferable, and Client is responsible for maintaining their confidentiality and for all activity occurring through them. Client is responsible for providing and maintaining all access necessary for Provider to perform the Services, including access to websites, hosting, DNS, analytics, call tracking, CRM, calendars, advertising platforms, Google Business Profile, social accounts, directory profiles, and any other connected service. Delays or limitations caused by Client's failure to provide access may delay performance or reduce results.

Unless a service-specific section below states otherwise, the initial term of each Service is twelve (12) months, after which the Service continues on a month-to-month basis and renews automatically until canceled. Provider will provide at least thirty (30) days' prior notice of any non-renewal, discontinuation, or material change to a Service. Subscriptions and the rights associated with them are personal to Client and non-transferable unless Provider expressly agrees otherwise in writing. Upon discontinuation of a Service, Provider may delete databases, hosted assets, call logs, chatbot and voice-agent logs, reporting data, configuration records, and other information associated with that Service, except where retention is required by law.

All Services are billed on a recurring subscription basis unless otherwise stated. By submitting payment, Client authorizes Provider and its payment processing partners (which may include Stripe and other processors) to charge Client's selected payment method for all applicable fees, including setup fees, subscription fees, management fees, usage fees, overage fees, taxes, and any other amounts incurred in connection with the Services. Subscriptions automatically renew unless canceled with the required notice before the renewal date.

Client agrees to pay all applicable taxes. If Client does not pay on time, Provider may suspend or terminate Services, pause campaigns, disable software features, revoke licenses, and bill unpaid amounts by any lawful means. Amounts unpaid for more than thirty (30) calendar days are past due. If they remain unpaid fifteen (15) calendar days after notice, Provider may charge interest at one percent (1%) per month until all amounts are paid in full, and Client will reimburse Provider for reasonable costs of collection, including attorneys' fees.

ALL PURCHASES OF SUBSCRIPTIONS, SERVICES, SETUP FEES, MANAGEMENT FEES, LICENSES, IMPLEMENTATION FEES, SOFTWARE-ENABLED SERVICES, ACCESSIBILITY SERVICES, AI SERVICES, MARKETING SERVICES, AND ANY OTHER PRODUCTS OR SERVICES FROM PROVIDER ARE FINAL AND NON-REFUNDABLE.

Provider may, in its sole discretion, decline any discretionary refund or credit where it reasonably determines the purchase was made with the intent of receiving the benefit of the Services and then seeking reimbursement afterward. Client agrees not to initiate a chargeback except where Client did not actually receive the Services ordered.

Unless a service-specific section states otherwise, cancellation requires at least thirty (30) days' prior written notice before the next renewal, and Client will not receive a refund for amounts already paid and remains responsible for accrued charges, usage charges, outstanding fees, and any minimum-commitment amounts then due. Upon termination or cancellation, Provider may stop Services, revoke access, remove hosted elements, disable widgets, pause automations, remove campaign management, stop support, and disconnect integrations. Provider may terminate or suspend Services immediately for non-payment, abuse, legal risk, third-party platform restrictions, policy violations, unauthorized use, or any conduct Provider reasonably determines is inappropriate, unlawful, risky, or disruptive.

By purchasing or using the Services, Client consents to receive electronic communications from or on behalf of Provider, including service notices, onboarding communications, billing notices, support communications, marketing communications, and, where applicable, text messages and prerecorded or AI-assisted calls. Client agrees that electronic communications satisfy any legal requirement that such communications be in writing. Client may opt out of marketing-related emails by following the opt-out instructions in the communication.

Provider may collect, receive, store, access, use, process, transmit, and share information necessary to provide and improve the Services, process payments, manage accounts, communicate with Client, maintain integrations, provide support, conduct analytics, train and improve models, and fulfill operational, legal, and security purposes. Provider may disclose such information to affiliates, contractors, service providers, software and AI vendors, analytics providers, payment processors, publishers, directory networks, hosting providers, and other third parties that help provide the Services.

Client is solely responsible for ensuring that any personal data uploaded, connected, collected, transmitted, or otherwise made available through the Services complies with all applicable privacy laws — including GDPR, CCPA/CPRA, and other applicable laws — and for publishing accurate privacy notices and obtaining any consents required.

Client grants Provider a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, aggregate, and otherwise process Service Data in de-identified and/or aggregated form for any lawful purpose, including to operate, secure, maintain, benchmark, debug, test, and improve the Services; to develop, train, fine-tune, evaluate, and improve Provider's software, machine-learning models, AI models, chatbots, voice agents, automations, and analytics; to generate industry benchmarks, reports, insights, and anonymized statistics; and to build new products and services.

Many of the Services depend on, integrate with, or are delivered through third-party platforms, networks, publishers, software providers, telecom providers, and service providers — including Google, Meta, Microsoft, OpenAI, Anthropic, listings networks, payment processors, and telephony carriers (“Third-Party Providers”). Third-Party Providers have their own terms, policies, service levels, limits, and restrictions, and those terms also apply to the Services. Provider does not verify and is not responsible for the truthfulness, accuracy, quality, completeness, availability, policy changes, suspensions, or acts or omissions of any Third-Party Provider.

Client agrees to act lawfully and in accordance with common standards of professional conduct, and agrees not to use the Services to: violate any law or regulation; infringe any intellectual property, privacy, or publicity right; defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others; disseminate spam, unsolicited solicitations, or similar communications; exploit minors; incite or facilitate illegal activity; introduce malware or other harmful code; or otherwise take any action that imposes an unreasonable or disproportionate load on Provider's infrastructure.

Provider and its licensors retain all right, title, and interest in and to Provider's pre-existing intellectual property, software, systems, automations, processes, methods, templates, scripts, know-how, documentation, widgets, dashboards, code, service architecture, campaign methodologies, implementation methods, workflow designs, trade secrets, branding, and all related Materials (collectively, “Provider IP”). Except where a service-specific section expressly grants ownership of a deliverable, nothing in this Agreement transfers any Provider IP or third-party IP to Client. Any feedback, suggestion, or idea Client provides to Provider may be used by Provider without restriction or compensation.

If Client believes any material provided through the Services infringes its copyright or trademark rights, Client must send a written notice to hello@gsignr.com containing (i) an authorized signature; (ii) identification of the work claimed to be infringed; (iii) identification of the allegedly infringing material; (iv) Client's contact information; (v) a good-faith statement that the use is not authorized; and (vi) a statement under penalty of perjury that the information is accurate.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, MATERIALS, SOFTWARE-ENABLED COMPONENTS, WIDGETS, AI FEATURES, AUTOMATIONS, REPORTS, LISTINGS, AND ALL RELATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. PROVIDER EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR WILL PRODUCE ANY SPECIFIC RESULT.

Provider does not warrant that the Services will produce any specific ranking, lead volume, traffic level, revenue, cost per lead, return on ad spend, conversion rate, listing visibility, accessibility outcome, chatbot or voice-agent result, appointment outcome, or other business outcome. Actual results vary based on many factors outside Provider's control.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR OTHER NON-DIRECT DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, LOST REVENUE, LOST GOODWILL, LOST BUSINESS OPPORTUNITY, COST OF CAPITAL, DOWNTIME COSTS, OR SIMILAR DAMAGES, WHETHER ARISING IN CONTRACT, TORT, STATUTE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Provider's total aggregate liability arising out of or relating to this Agreement shall not exceed the total amount actually paid by Client to Provider for the specific Service giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim.

Client will defend, indemnify, and hold harmless Provider, its affiliates, officers, directors, employees, contractors, licensors, vendors, agents, resellers, and service providers from and against any and all claims, demands, damages, liabilities, costs, losses, expenses, judgments, settlements, and reasonable attorneys' fees arising out of or related to: (a) Client's use of the Services; (b) content, data, configurations, or materials provided or enabled by Client; (c) any communication sent through the Services on Client's behalf; (d) Client's violation of any law or regulation; (e) Client's breach of this Agreement; (f) Client's infringement of any third-party right; (g) any claim brought by or through any customer, end user, lead, recipient, or visitor; and (h) Client's misuse of the Services.

Provider does not guarantee any specific search ranking, AI-answer visibility, advertising result, lead volume, traffic level, listing placement, review volume, conversion rate, legal or accessibility compliance result, phone-call outcome, appointment outcome, or any other commercial performance metric. Any intended outcome described in marketing materials, onboarding materials, proposals, or service descriptions is aspirational and is not a guarantee.

Where a Service relates to website accessibility, Client understands that accessibility depends on the underlying website structure. Provider does not guarantee that any Service, widget, report, or implementation will cause or maintain any website to comply with any specific accessibility standard or law, including WCAG, Section 508, the Americans with Disabilities Act, or any similar law or standard. Client is solely responsible for the accessibility of its website, its content, and compliance with all applicable accessibility laws.

Client is solely responsible for ensuring that its business, content, claims, licenses, insurance or bonding, disclosures, privacy notices, accessibility statements, and use of the Services comply with all applicable local, state, federal, and international laws, regulations, and industry rules. Provider does not provide legal advice.

Where Services enable outbound communications — including SMS, MMS, voice calls, prerecorded messages, ringless voicemail, AI-generated voice calls, chatbots, or email campaigns — Client is solely responsible for compliance with all applicable communications laws and platform rules, including the TCPA, the CAN-SPAM Act, carrier A2P 10DLC campaign-registration rules, and any equivalent laws.

Neither party shall be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, fire, flood, earthquake, storm, pandemic, epidemic, terrorism, war, civil unrest, labor dispute, telecommunications failure, power failure, internet failure, cloud-provider outage, government action, platform outage, algorithm change, third-party service interruption, cyberattack not resulting from the affected party's gross negligence, or similar events.

The following service-specific subsections apply to the corresponding Provider service offerings. If a Service is not included in Client's plan, the corresponding subsection does not apply. Where a service-specific subsection states a particular minimum term, pricing method, usage limit, cancellation rule, or service-specific liability allocation, that provision controls with respect to that Service.

24.A. GEO and Local SEO

Provider may provide Local SEO and GEO services designed to improve visibility for relevant search terms in selected service areas and within AI-answer environments. Unless a plan states otherwise, GEO services have an initial minimum term of three (3) months and continue month-to-month thereafter, with cancellation by thirty (30) days' written notice.

24.B. SEO

Provider may provide search engine optimization services using ethical white-hat methodologies. SEO services are intended to run for an initial term of twelve (12) months and may thereafter continue by mutual agreement or under the renewal terms stated at checkout.

24.C. PPC (Pay-Per-Click Advertising)

Provider may provide PPC campaign setup, management, optimization, reporting, and related consulting. PPC services are subject to a ninety (90)-day minimum commitment following setup and continue month-to-month thereafter. Client is solely responsible for the payment of the underlying ad spend and for platform policy compliance.

24.D. Business Listings

Provider may provide business listings, online knowledge management, publisher-sync, review, and related listing management services. Publisher behavior, display, timing, and field availability are controlled by third parties. Provider does not guarantee listing accuracy, completeness, approval, publication timing, or persistence across directories.

24.E. AI Chatbot

Provider may provide AI chatbot creation and management services. Unless otherwise stated, chatbot services run for an initial twelve (12) month term and renew automatically, with either party able to cancel on thirty (30) days' prior notice. Client acknowledges that chatbot services include AI-generated outputs that can be inaccurate, incomplete, outdated, fabricated, or unintended. Client is solely responsible for all chatbot scripts, knowledge-base content, and responses.

24.F. Website Accessibility

Provider may provide a website accessibility solution consisting of an accessibility widget and related licensing, implementation, support, maintenance, and accessibility services. The accessibility solution is provided on an “as is” basis, and Client releases Provider from liability related to whether the website complies with any accessibility law or standard.

24.G. LSA (Google Local Service Ads)

Provider may provide Google Local Service Ads services. Approval into the LSA program is determined by Google and is not guaranteed. Unless otherwise stated, LSA service runs for an initial twelve (12) month term and renews automatically.

24.H. “Near Me” SEO

Provider may provide Near Me Boost and Local SEO services designed to rank Client highly for relevant near-me and local-intent search terms. Unless a plan states otherwise, the Near Me service is month-to-month and can be canceled on thirty (30) days' notice.

24.I. AI Voice Agent

Provider may provide a Voice AI service under which Provider creates and maintains an AI voice agent. The AI Voice Agent may answer inbound phone calls and/or on-website voice conversations. Unless a plan states otherwise, the AI Voice Agent service runs for an initial three (3) month term and renews on a month-to-month basis, with cancellation on thirty (30) days' notice. Much like a human phone representative, an AI Voice Agent can make mistakes, and Client will not hold Provider responsible for such mistakes except as required by law or for Provider's gross negligence or willful misconduct.

Informal Resolution. Before initiating arbitration, Client must first give Provider an opportunity to resolve the Dispute by sending written notice to hello@gsignr.com, including Client's name, address, a written description of the claim, and the specific relief sought. If Provider does not resolve the Dispute within forty-five (45) days, either party may pursue arbitration.

Binding Individual Arbitration. Any Dispute shall be resolved exclusively and finally by binding arbitration on an individual basis before JAMS, administered under the JAMS Comprehensive Arbitration Rules & Procedures. The seat of arbitration shall be the county and state of Provider's principal place of business.

CLASS ACTION WAIVER; JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY MAY PARTICIPATE AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR OTHERWISE IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL.

30-Day Opt-Out. Client may opt out of the individual arbitration requirement by sending written notice to hello@gsignr.com within thirty (30) days after first accepting this Agreement.

This Agreement and any Dispute shall be governed by and construed in accordance with the Federal Arbitration Act and the laws of the State of Florida, without regard to conflict-of-laws principles. Except for Disputes subject to arbitration, any disputes will be heard exclusively in the state or federal courts located in Broward County, Florida.

This Agreement, together with any plan page, pricing page, order form, checkout page, incorporated service-specific section, or written addendum, constitutes the entire agreement between Client and Provider with respect to the Services and supersedes prior or contemporaneous oral or written communications. If any provision is held invalid, it shall be reformed or severed only to the minimum extent necessary. Provider may assign this Agreement without consent; Client may not assign without Provider's prior written consent. The parties are independent contractors. In the event of any conflict between a general provision and a service-specific subsection, the service-specific subsection shall control, except that Sections 16, 17, 18, 25, 26, and 27 shall control in all cases unless expressly stated otherwise.

Legal notices required or permitted under this Agreement must be in writing and delivered by email to hello@gsignr.com, through the account portal, or by nationally recognized overnight courier.